Josh Williams

For the best experience, we recommend using a modern, updated browser such as Google Chrome or Safari. If you run into display or playback issues, try switching to a different browser or updating y...

A payment may be declined if the card information is incorrect, the card has insufficient funds, or your bank is blocking the charge. Try checking your payment details and submitting again. If the ...

In most cases, we recommend using one account for all of your lesson and product purchases. This keeps your billing, subscriptions, and order history organized in one place. If you believe you need...

Yes, we offer products that are suitable for beginners as well as more experienced musicians. Check the product description for skill level recommendations and helpful details. If you need guidance...

If your order has not shipped yet, you may be able to update your shipping address. Contact support as soon as possible with your order number and the correct address. Once an order has shipped, ad...

Yes, in many cases you can change your lesson plan after subscribing. Visit your account or subscription settings to see available options. If you are unsure which plan is best, our support team ca...

If the website is loading slowly or not displaying correctly, try clearing your browser cache and reloading the page. You can also try accessing the site from another browser or device. If the issu...

If a lesson video will not play, try refreshing the page or checking your internet connection. You may also want to try a different browser or device. If the problem continues, contact support so w...

If you are having trouble logging in, check that your email and password are entered correctly. You can also use the password reset option if needed. If the issue continues, try clearing your brows...

If you believe you are eligible for a refund, contact support with your order or account information. Refund eligibility may depend on the type of purchase and the timing of your request. We will r...